Account Manager
Full-time
Location: Anywhere in Canada - 100% remote
Are you a social media lover with a passion for driving results and building strong client relationships? Are you as creative as they come - able to visualize how a brand should look and feel in a digital experience? Are you able to build unique social media strategies for your clients to help them achieve their unique goals? Are you able to take exceptional care of a client, ensuring they're impressed and satisfied with their social media efforts and overall agency experience? Are you a team player, eager to collaborate with others behind the scenes to get the best possible outcomes for your client? Are you a motivated self-starter who thrives working with minimal supervision and appreciates a flexible work schedule?
Sound like you? Then let’s keep going…
Our Promise:
Marr Media Group has one promise: Meaningful Growth with Great People. We promise this to both our clients and our team. We are not interested in stagnancy, and we’re not interested in growth at any cost; it must be meaningful and we only want to do it with the best people.
Sound like where you want to go? Then keep on reading…
Our Niche:
We work with product brands to leverage social media and turn content into customers.
Our Values:
At Marr Media Group, each one of us lives and breathes our values…
- We don’t simply wait for direction, we #MakeShitHappen, take initiative and identify new opportunities;
- We are relentlessly dreaming up new ideas to #KeepItCreative and are always looking for different and better ways to surprise, delight and succeed;
- We recognize that we all bring different skills and perspectives to the table, and constantly #CollaborateAndConnect as we know two brains are better than one;
- We know better than to think we know it all, which is why we #StayCurious and always make learning, growing, testing and trying part of the job;
- We #WorkFreely and design our own optimal and flexible schedules to balance the needs of ourselves, our families and our clients; and last but certainly not least
- #WeGiveADamn; we care fiercely about the work we do, the team we work with and our clients’ success.
We hire, fire, review, and recognize our team members based on this set of values so it is imperative that you share these values in order to be a part of our team.
The Role & Relationships:
Our Account Managers report directly to the Managing Director and oversee all aspects of social media management to drive results and maintain strong client relationships. They are accountable for the overall performance, strategic direction, and client satisfaction/retention of their accounts. They will work closely with Social Media Coordinators (SMCs) and other contractors to ensure the execution of the strategy across various social media platforms.
Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned clients, hosting meetings and ensuring responsiveness through all communication channels.
- Cultivate and nurture strong client relationships, acting as a trusted advisor and strategic partner.
- Accountable for overall client satisfaction and retention.
Social Media Strategy & Execution
- Develop and execute tailored social media marketing strategies for each client.
- Coordinate execution with the Creative Team, and other contractors as required.
- Monitor and analyze account performance, providing insights and recommendations for optimization.
- Report back to the client on the effectiveness of social media efforts to maximize results.
Collaboration & Team Coordination
- Collaborate with cross-functional teams, including creative, strategy, and analytics, to ensure successful campaign execution.
- Proof all content and ensure all client output meets top-quality standards.
- Oversee profitability (hours) and ensure projects stay on track.
Growth & Innovation
- Upsell additional services to clients as appropriate.
- Accountable for revising the strategy and setting new goals/targets every quarter ensuring optimizing for continued growth and success.
- Stay up to date with industry trends, emerging platforms, and best practices to drive innovation and deliver exceptional results.
EOS
- Participate in special projects as required (Rocks).
- Attend internal meetings (weekly, quarterly, annually) to contribute to company growth within the EOS system.
Requirements
- Ability to manage ~$35-40K in monthly recurring revenue, equating to about 6-8 client accounts
- Exceptional customer service skills and an aptitude for problem-solving or relationship-building
- Excellent communication and interpersonal skills, with the ability to effectively engage and build relationships with clients
- Demonstrated ability to develop and implement successful social media strategies
- Strong understanding of social media platforms, trends, and best practices
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions
- Exceptional organizational skills, with the ability to manage multiple clients and coordinate projects simultaneously
- Creative thinking and problem-solving abilities to overcome challenges and drive impactful solutions
- Self-motivated and results-oriented, with a strong drive to exceed client expectations
- Experience with the following tech are assets:
- Asana
- Social Snowball
- Loomly
The Compensation & Perks:
- Salary: $65,000-$75,000
- Full-time (40 hours per week)
- 100% Remote-work
- Unlimited paid vacation
- Dental and extended health benefits
- Technology Expense Account
- Commission pay program for client referrals
- Occasional travel for team and/or client events
- Meaningful growth with great people
Start Date: April 2025
Ready to board the rocketship? 🚀 Then complete our application form below to start the process.
Marr Media Group is committed to diversity, equity and inclusion. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs, disbeliefs, or status. We believe that different backgrounds and multiple perspectives make up a great team, and we welcome you!
